The answers indicate that 52% of respondents don’t know if using digital identity services increases the customer experience. The distance between the activities of Treasury departments and customer experiences could explain this.
For 48% of the respondents, using digital identity services in treasury departments reduces operational costs. These costs tend to be made in onboarding clients (i.e. Marketing) and admin/invoicing. With digital identity services, hidden costs could be reduced.
The answers indicate that for 46% of treasury departments, making use of digital identity services mitigates fraud. 44% of the respondent don’t know if identity services impact fraud mitigation. For this topic, it is interesting to see what happens when Treasury seeks alignment with other departments within the organization, like Marketing and Admin, which use identity services.